John Mosaad
Digital Transformation & AI Delivery Manager
8+ years shipping enterprise AI systems at Delivery Hero (Talabat) across 8 MENA markets. Founder of AI-IT.IO. LCNC2025 Summit speaker. I build the things — from Python to the C-suite.
Building AI Systems
That Actually Ship
Results-driven Digital Transformation & AI Delivery Manager with 8+ years leading end-to-end AI and automation initiatives across e-commerce and telecom. At Delivery Hero (Talabat) — one of the world's largest food delivery platforms — I design, build, and ship AI-powered systems that drive measurable outcomes across 8 MENA markets.
I bridge the gap between business strategy and technical execution: from writing Python to aligning C-suite stakeholders. Currently seeking senior leadership roles in Germany, Canada, or New Zealand.
Where I've Built
Digital Transformation & AI Delivery Manager
Delivery Hero (Talabat) — MENA Region · Dubai, UAE
- Architected & deployed a GenAI model into the account management portal — 40% SOP query accuracy improvement, 600+ users
- Designed AutoComms: AI behaviour-triggered comms platform integrating WhatsApp, Email & In-App channels — directly impacting partner conversion
- Built Talapedia: semantic AI knowledge hub — 600+ users, 12,000+ interactions, instant SOP search
- Currently architecting AI ticket triage system (local LLM + FastAPI + JIRA) targeting 50% L1 resolution time reduction
- Directed "Road to Graduation" cross-functional program — 100% partner reachability, 95% completion via process automation
- Data pipeline processing 65,000+ partner records across 8 MENA markets — 45% accuracy uplift
Senior Account Manager — Technology & Integrations
Delivery Hero (Talabat) · Dubai, UAE
- Managed strategic restaurant partner portfolio as technical liaison for API integrations and platform optimisation
- Built custom reporting dashboards and analytics tools to monitor partner performance
- Led technical onboarding for vendor partners: API integrations, POS system connections, platform training
- Expanded operations to new cities via end-to-end acquisition strategy with automated onboarding workflows
Senior Sales Executive — Enterprise Technology
Etisalat Telecom · Dubai, UAE
- Delivered tailored B2B technology solutions (cloud, connectivity, enterprise platforms) — consistently exceeding revenue targets
- Managed complex multi-stakeholder enterprise deals, building strong commercial and client-facing leadership foundations
Things I've Built
All projects designed, architected, and built solely by me — from zero to production.
MAS Distribution
B2B Distribution Management System
Full-featured B2B distribution platform with a web dashboard for managers and a mobile app for field sales reps. Manages end-to-end workflow: products, inventory, GPS-verified visits, orders, payments, and KPI analytics across multiple warehouses.
DocDroid AI
AI-Powered Patient Intelligence Platform
NABIDH/FHIR-compliant HL7 bridge, GPT-based medical document extraction, and patient consent portal. Turns government-mandated health data into patient empowerment. Shark Tank pitch (March 2026): $300K at $2.5M pre-money valuation.
POS Command Center
Billing Automation Platform · Talabat
React/FastAPI platform processing 18,000+ vendor records across 7 MENA countries. Includes T-Star tier analytics, JIRA integration, and aggregator self-service portal. Reduced a 10+ hour manual task to under 1 minute.
Talapedia
GenAI Knowledge Hub · Talabat
Semantic AI knowledge platform enabling 600+ users to instantly search SOP and product documentation. Built on a custom RAG pipeline with vector search — 40% improvement in query accuracy.
AutoComms
AI Behaviour-Triggered Communication Platform
Multi-channel platform integrating WhatsApp Business API, Email, and In-App channels with AI-driven behaviour triggers. Directly impacts partner conversion rates across MENA markets.
Self-Hosted AI Lab
Personal AI Infrastructure · AI-IT.IO
Production self-hosted AI stack: n8n for workflow automation, Open-WebUI as private AI chat interface, and LiteLLM as a unified LLM gateway — all containerised on GCP with Supabase as database backend.
What I Work With
AI & Automation
Development
Platforms & Integrations
Leadership & Methods
LCNC2025 Summit
Panelist — "AI + No Code: The New Operating System for Work"
Featured speaker at a global summit on enterprise GenAI and no-code adoption, sharing strategic insights alongside international industry leaders. Demonstrated how non-technical teams can build production-grade AI applications in under 72 hours — a timeframe independently echoed by fellow panelists, signalling broad industry resonance.
Watch the TalkDomain expertise is the core prerequisite for AI adoption — not coding skills. Non-technical teams can build and monetise production-grade AI applications in under 72 hours.
Background
Degree & Certifications
- AI for Growth
- Elements of AI
- Scala & Spark for Big Data
- Full Stack Python / Django
- Cyber Security Fundamentals
Languages
Immediately available · Visa sponsorship required
Let's Work Together
Open to senior AI / Digital Transformation leadership roles in Germany, Canada, or New Zealand. Visa sponsorship required.
john@ai-it.io